leadership

Leadership and Culture

Creating a high-performing culture requires quality leadership. Our businesses and cultures reflect us. What does your culture say about who you are and what you are? Below are a few items that typically come up in our coaching conversations with business owners on improving their culture, leadership, or the leadership of their leaders.    Can…

Specificity

Conversation Connectors: What is real communication?

Conversation Connectors: What is real communication? Why is it so important?   In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which was: Button-Down Go…

conversation connectors

Conversation Connectors: What is concrete communication? And How does it lead to more clarity?

Conversation Connectors: What is concrete communication? And How does it lead to more clarity?   In our previous article, Leadership Conversations, we discussed a simple framework for navigating conversations with a customer, prospective client, job applicant, team member, or even family member or friend. The last step of that framework was the button-down step, which…

Leadership Conversations

Whether we are trying to resolve something for a customer, generate interest in a prospective client, learn more about a candidate for a job, or help an employee achieve a goal, we should look at these conversations through five steps. When we think about a conversation through this simple framework, it can make navigating conversations…