contract signing

Customer Service Conversations

Successful service conversations are driven by your ability to consistently resolve or fulfill the customer’s needs and deliver a great experience along the way. Having the ability to conduct conversations consistently with first-time customers, lifelong customers, and those easy or challenging to deal with, reinforces their buying decision, whether it is their 1st or 200th…

A Fundamentally Sound Reporting System

Receiving an accurate and timely Financial Statement each month is based on the reliability of the reporting system you have in place when reviewing all your documents related to the monthly Financial Statement.  In addition, a sound reporting system ensures proper checks and balances, an audit trail, and the timely and accurate Financial Statements needed…

Two business men collaborating on a project

The Sales Conversation

Having effective sales conversations depends on the overall sales process and your ability to be consistently effective. Whether it’s starting the conversation, generating interest to produce a lead, or a potential new opportunity, you need to capitalize on that opportunity and convert it into business. Conversations are the gateway to their decision-making. Even if they…

Keeping Score: Cash Vs. Profit

Keeping Score: Cash vs. Profit

Keeping Score: Cash vs. Profit One of the most commonly misunderstood concepts in business is, “Why is my profit position different than my cash position?” Profit and cash flow are both essential elements of a business, but they are not the same thing. To manage your business, you must understand the difference between making money…